VoicePlus Blogs
Telco complaints down but customers wait longer for help
New figures released today by the Australian Communications and Media Authority (ACMA) show telcos received just over one million complaints in the 2020-21 financial year. The report also found that the average time taken for telcos to resolve customer complaints was 12.2 days.
Combating phone fraud: have your say on new rules
The ACMA is consulting on proposed new rules to help prevent scammers from targeting high-risk customer interactions with telcos, such as SIM swap requests, changes to accounts and disclosure of personal information.
This is Protection. Samsung Knox
Remember the good old days? The morning commute and the 9-to-5? Well, those days are history. Forget being tied to a desk and a schedule. Today’s workplace has nothing to do with time or place and everything to do with productivity and mobility. Without compromise. Today’s employees want the same access, speed and resources of the office, even if they’re three time zones and two continents away.
Apple announces Self Service Repair
Apple parts, tools and manuals — starting with iPhone 12 and iPhone 13 — available to individual consumers. CUPERTINO, CALIFORNIA Apple today announced Self Service Repair, which will allow customers who are comfortable with completing their own repairs access to Apple genuine parts and tools. Available first for the iPhone 12 and iPhone 13 line-ups, and soon to be followed by Mac computers featuring M1 chips, Self Service Repair will be available early next year in the US and expand to additional countries throughout 2022. Customers join more than 5,000 Apple Authorised Service Providers (AASPs) and 2,800 Independent Repair Providers who have access to these parts, tools and manuals.
Iranian Government-Sponsored APT Cyber Actors
FBI and CISA have observed an Iranian government-sponsored APT group that are exploiting vulnerabilities to gain access to systems. The APT group has exploited the same Microsoft Exchange vulnerability in Australia.
Critical vulnerability present in certain versions of Microsoft Excel
Microsoft has identified active exploitation of a vulnerability in Microsoft Excel. Affected Australian organisations should apply the available security update as soon as possible.
Intune Service Release 2111
App management Enable app update priority for Managed Google Play apps You can set the update priority of Managed Google Play apps on dedicated, fully managed, and corporate-owned with a work profile Android Enterprise devices. Select High Priority to update an app as soon as the developer has published the update, regardless of charge status, Wi-Fi capability, or end user activity on the device. For related information, see Add Managed Google Play apps to Android Enterprise devices with Intune.
Apple Business Manager Update
Updated agreements On October 25, 2021, Apple will post updated versions of operating system software license agreements to Apple Business Manager. Once posted, your organization won’t be able to enroll devices or deploy new apps until an administrator has signed in to Apple Business Manager and accepted the following agreements:
Optus Refunds $800K - Billing Error
Optus is refunding 994 small- and medium-sized businesses a total of $788,609 after it breached telco billing rules by charging them for landline services they did not receive.
2021 Innovate with NBN Grants Program Now Open
nbn is committed to lifting the digital capability of Australia, particularly in regional and remote areas.
3 Strategies to Reduce Telecom Cost