Telstra Imposes Embargo Periods

Telstra has announced Christmas and New Year embargo periods to protect its network against outages during the busiest period of the year. So what should you do if your phone fails during the holiday season? 

Telstra Fixed Line Embargo Periods - No/Restricted Work

Telstra's embargo period affects only fixed line customers. Telstra shuts up shop for fixed line work over the Christmas through New Year period. The embargo periods will impact customers needing fixed line installations, cabling, and relocations.

NO WORK period - 7am, 25 December 2016 to 7pm, 1 January 2017.

RESTRICTED WORK period - 7am, 16 December 2015 to 7pm, 9 January 2017.

Telstra Mobile Services - Public Holiday Contacts

There are no Telstra embargo periods for Mobile Services however delivery of some products may take longer than usual. Use the following contact numbers on the public holidays.

Telstra Enterprise Customers

• Service  enquiries - 1300 835 787
• Billing and Faults - 1800 730 062
• IP Faults - 1800 467 889

Telstra Business Customers

• Service enquiries - 13 22 53
• Billing and Faults - 13 29 99

Good news for VoicePlus customers

VoicePlus is closed only on the public holidays of

• Christmas Day - observed 27 December 2016
• Boxing Day Holiday - 26 December 2016
• New Year's Day - observed 2 January 2017

Every other day VoicePlus is open for customer enquiries from 9am to 5pm.

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