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Telco complaints down but customers wait longer for help

23 November 2021 by ACMA 0 Comments

    New figures released today by the Australian Communications and Media Authority (ACMA) show telcos received just over one million complaints in the 2020-21 financial year. The report also found that the average time taken for telcos to resolve customer complaints was 12.2 days.

Phone Scams

10 May 2021 by ACMA 0 Comments

Phone scams Scams target everyone. Scammers use stealth, surprise and clever tactics to get what they want, which may be your money or your personal details. No-one is too smart to be scammed. But, there are things you can do to help spot—and stop—a phone scam. Report scams to Scamwatch If you think you’ve been scammed, tell your bank and phone company immediately.

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