--- title: "Combating phone fraud: have your say on new rules" description: Voice your opinion on new rules for combating phone fraud. Read our blog to understand the proposed changes and their impact. image: https://www.acma.gov.au/sites/default/files/styles/landscape/public/2021-11/unknown-caller.png?h=4e655c81&itok=jixkE4Jg --- [![header-logo-img](https://blog.voiceplus.com.au/hubfs/VoicePlus_2023_blog_assets/logo_header.png)](https://www.voiceplus.com.au/) - [Home](https://www.voiceplus.com.au/) - Solutions ENTERPRISE SERVICES [Integrated Managed Mobility & EndPoint Services](https://www.voiceplus.com.au/enterprise-services/integrated-managed-mobility-and-endpoint-services) [Telecom Expense Management & Optimisation](https://www.voiceplus.com.au/enterprise-services/telecom-expense-management-and-optimisation) [Device Lifecycle Management](https://www.voiceplus.com.au/enterprise-services/device-lifecycle-management) [Procurement & Support](https://www.voiceplus.com.au/enterprise-services/procurement-and-support) [Device Security & Application](https://www.voiceplus.com.au/enterprise-services/device-security-and-application) [Site, Branch & Site Connectivity](https://www.voiceplus.com.au/enterprise-services/site-branch-and-site-connectivity) ENTERPRISE OUTCOMES [Reduce Costs](https://www.voiceplus.com.au/solutions/reduce-costs) [Track Assets & Centralized Management](https://www.voiceplus.com.au/solutions/track-assets-and-centralized-management) [Security](https://www.voiceplus.com.au/solutions/security) - [About Us](https://www.voiceplus.com.au/about-us) - [Contact Us](https://www.voiceplus.com.au/contact-us) - [Blog](https://blog.voiceplus.com.au/en-au) - [Trust Centre](https://www.voiceplus.com.au/trust-centre) # Combating phone fraud: have your say on new rules ![underline-img](https://blog.voiceplus.com.au/hs-fs/hubfs/VoicePlus_2023_blog_assets/underline.png?width=212&height=3&name=underline.png) 23 November 2021 [![Share on linkedin](https://blog.voiceplus.com.au/hs-fs/hubfs/VoicePlus_2023_blog_assets/linkedin-color.png?width=24&name=linkedin-color.png)](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.voiceplus.com.au/en-au/combating-phone-fraud-have-your-say-on-new-rules?utm_medium=social&utm_source=linkedin) [![Share on twitter](https://blog.voiceplus.com.au/hs-fs/hubfs/VoicePlus_2023_blog_assets/twitter-color.png?width=24&name=twitter-color.png)](https://twitter.com/intent/tweet?original_referer=https://blog.voiceplus.com.au/en-au/combating-phone-fraud-have-your-say-on-new-rules?utm_medium=social&utm_source=twitter&url=https://blog.voiceplus.com.au/en-au/combating-phone-fraud-have-your-say-on-new-rules?utm_medium=social&utm_source=twitter&source=tweetbutton&text=) [![Share on facebook](https://blog.voiceplus.com.au/hs-fs/hubfs/VoicePlus_2023_blog_assets/facebook-color.png?width=24&name=facebook-color.png)](http://www.facebook.com/share.php?u=https://blog.voiceplus.com.au/en-au/combating-phone-fraud-have-your-say-on-new-rules?utm_medium=social&utm_source=facebook)   ![""](https://www.acma.gov.au/sites/default/files/styles/landscape/public/2021-11/unknown-caller.png?h=4e655c81&itok=jixkE4Jg)   The ACMA is [consulting](https://www.acma.gov.au/consultations/2021-11/proposal-make-telecommunications-service-provider-customer-identity-verification-determination-2021-consultation-392021) on proposed new rules to help prevent scammers from targeting high-risk customer interactions with telcos, such as SIM swap requests, changes to accounts and disclosure of personal information. Unauthorised SIM swap occurs when a customer’s number is transferred to a new SIM in the control of a scammer. ACMA data shows that more than 80% of reported mobile number fraud between January and May 2021 resulted from unauthorised SIM swaps. The ACMA estimates the losses to such fraud to be over $28,000 on average per person. The draft Telecommunications Service Provider (Customer Identity Verification) Determination 2021 will establish clear and transparent obligations that apply to all carriage service providers across the telco industry. It will require all providers to use additional authorisation processes (such as multi-factor identification) to prevent scammers gaining access to a customer’s device, account or personal information. The proposal follows rules implemented by the ACMA in 2020 which require telcos to conduct enhanced ID checks before transferring a customer’s phone number. These rules led to a significant drop in mobile porting fraud. The ACMA is seeking feedback on its proposed rules and welcomes submissions on the draft determination by 15 December 2021. In the interim, we strongly encourage all telecommunications providers to adopt robust customer identity verification processes as a priority to protect their customers while formal processes to make obligations mandatory and enforceable are underway. ## Latest from the Blog [![blog-featured](https://blog.voiceplus.com.au/hs-fs/hubfs/VoicePlus%20One%20Platform.png?width=226&height=226&name=VoicePlus%20One%20Platform.png)](https://blog.voiceplus.com.au/en-au/one-platform-every-endpoint-atrium-intune-laptop-management) [VoicePlus Atrium — one platform managing mobiles, laptops, lifecycle, and Intune security under one roof ![arrow](https://blog.voiceplus.com.au/hs-fs/hubfs/VoicePlus_2023_blog_assets/arrownext.png?width=27&height=12&name=arrownext.png)](https://blog.voiceplus.com.au/en-au/one-platform-every-endpoint-atrium-intune-laptop-management) [![blog-featured](https://blog.voiceplus.com.au/hs-fs/hubfs/VoicePlus%20Enterprise%20Governance1.png?width=226&height=226&name=VoicePlus%20Enterprise%20Governance1.png)](https://blog.voiceplus.com.au/en-au/enterprise-mobility-governance-what-it-looks-like) [What Enterprise-Grade Mobility Governance Actually Looks Like ![arrow](https://blog.voiceplus.com.au/hs-fs/hubfs/VoicePlus_2023_blog_assets/arrownext.png?width=27&height=12&name=arrownext.png)](https://blog.voiceplus.com.au/en-au/enterprise-mobility-governance-what-it-looks-like) [![blog-featured](https://blog.voiceplus.com.au/hs-fs/hubfs/VoicePlus%20ISO27001%20trust.png?width=226&height=226&name=VoicePlus%20ISO27001%20trust.png)](https://blog.voiceplus.com.au/en-au/beyond-the-badge-why-voiceplus-chose-the-hard-road-to-iso/iec-270012022) [VoicePlus Achieves ISO/IEC 27001:2022: Why We Chose the Hard Road to Build Real Trust ![arrow](https://blog.voiceplus.com.au/hs-fs/hubfs/VoicePlus_2023_blog_assets/arrownext.png?width=27&height=12&name=arrownext.png)](https://blog.voiceplus.com.au/en-au/beyond-the-badge-why-voiceplus-chose-the-hard-road-to-iso/iec-270012022) [![blog-featured](https://blog.voiceplus.com.au/hs-fs/hubfs/VoicePlus%20000%20BYOD%20Old%20Phones.png?width=226&height=226&name=VoicePlus%20000%20BYOD%20Old%20Phones.png)](https://blog.voiceplus.com.au/en-au/why-employers-must-act-on-emergency-calling-risks-triple-zero) [Why Employers Must Act on Emergency-Calling Risks | Triple Zero ![arrow](https://blog.voiceplus.com.au/hs-fs/hubfs/VoicePlus_2023_blog_assets/arrownext.png?width=27&height=12&name=arrownext.png)](https://blog.voiceplus.com.au/en-au/why-employers-must-act-on-emergency-calling-risks-triple-zero) 3 Strategies to Reduce Telecom Cost [Here's How](https://landing.voiceplus.com.au/en-au/3-strategies-to-reduce-telecom-cost) ![footer-logoimg](https://blog.voiceplus.com.au/hubfs/VoicePlus_2023_blog_assets/footerlogo.png) VoicePlus is your independent managed mobility and endpoint specialist. 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All Rights Reserved ![](https://blog.voiceplus.com.au/hubfs/raw_assets/public/Custom/page/VoicePlus_blog_2023_theme/icons8-settings-32.png) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Australian Communication and Media Authority", "url" : "https://blog.voiceplus.com.au/en-au/author/australian-communication-and-media-authority" }, "dateModified" : "2024-09-11T10:35:14.167Z", "datePublished" : "2021-11-22T21:49:56.000Z", "headline" : "Combating phone fraud: have your say on new rules", "image" : [ "https://www.acma.gov.au/sites/default/files/styles/landscape/public/2021-11/unknown-caller.png?h=4e655c81&itok=jixkE4Jg" ], "mainEntityOfPage" : { "@id" : "https://blog.voiceplus.com.au/en-au/combating-phone-fraud-have-your-say-on-new-rules", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.voiceplus.com.au/hubfs/voiceplus_logo.png" }, "name" : "VoicePlus" } } ```