Telstra’s Job Cuts and The Impact on Business Customers: How To Navigate Telecom Disruption

Have you struggled to get timely support for your business telco lately?

If you’re signed up with Telstra, we have news for you:

Telstra, like many organisations, is going all in on its workforce transformation. As a result, the company has cut 550 jobs as of mid-2025. And with over 2,800 roles already on the chopping block, expect less human support and a lot of telecom disruption in the coming months.

These changes are all due to the company’s pursuit of a leaner workforce under its T25 strategy. For you, this development means your organisation may be stuck in a queue with no account manager in sight.

What Telstra’s Cuts Mean for Businesses Like Yours

Telstra’s latest restructuring move prioritises (AI-related or otherwise) scale and automation. But in doing so, it pulls away from direct relationships with business clients. So, you may find yourself managing orders through digital platforms with no real support behind them.

Since the cuts, requests that used to be handled by an account manager may now land in a self-service portal.

That shift may be fine for basic needs, but when faults emerge or custom solutions are needed, it can leave your team chasing responses across multiple channels.

Not Built to Absorb Carrier Gaps? Expect Challenges

With reduced carrier-side support, your internal staff picks up the slack. And unless you’ve already begun upskilling your teams in complex telecom operations, there’s a chance you’ll be diverting time and energy from core business priorities.

With Telstra no longer providing the support it used to, expect:

• Spikes in unresolved service tickets
• Delays in fault resolution and device provisioning
• Greater pressure on IT teams to manage fixed and mobile fleets independently

These disruptions add operational risk, especially if you’ve stuck to just a single carrier.

The VoicePlus Solution: Independence From One Carrier and Balance

It’s during major telecom disruptions that the need for a multi-carrier strategy becomes clear. And if you want your organisation to be free from the shackles of single-carrier dependence, look no further than VoicePlus.

Working with VoicePlus, you’ll be able to ensure that your business has access to support without compromise. Your organisation will no longer rely on just one provider, getting real-time support from someone who understands your environment and can take action.

Whether you’re navigating procurement, device lifecycle management, or support tickets, count on our team to simplify the process and reduce the telco noise.

Centralised Control With Our Platform, Atrium

Managing mobile, fixed, and network services means juggling multiple systems. Luckily, there’s Atrium.

Atrium is our integrated mobility management platform. With it, you gain control over your entire telecom environment with live visibility into usage trends, contract performance, and support history.

That kind of data helps you make better decisions. Most importantly, you’ll be able to avoid the kinds of business telco waste that often go unnoticed when systems are siloed.

Don’t Let Disruption Derail You

Telstra’s workforce overhaul is just one of many telecom disruptions that can affect your operations. If you want to future-proof your operations and ensure your business telco needs are met, it’s time to re-evaluate your telco approach and strategy.

Are you interested in seeing how an independent approach could benefit your organisation? Let’s talk.

FAQs:

How will Telstra’s job cuts affect my company’s telco services?

The job cuts at Telstra may lead to delays in service requests and issues with customer support. Businesses could experience longer wait times for problem resolution and a reduction in personalised account management.