13 August 2025
On July 16th, 2025, Telstra warned that mounting regulatory requirements were straining network investments. As of Q2, there are now over 500 new regulations set by ACMA. So, it’s no surprise that telecom compliance becomes dicier for firms like Telstra.
There are two ACMA regulations that are set to affect regulatory compliance in telecom — the scams prevention framework and the customer communication standard for outages.
These, alone, are expected to cost the telecom industry over $266 million in the next decade.
So, are you ready for the after-effects?
According to Telstra, the costs of regulatory compliance in telecom are already redirecting capital away from infrastructure investments. As a result, there may be delays in fibre rollouts and mobile upgrades — all translating to missed upgrade timelines, network disruptions, or delayed service expansions.
Yes, this is the price of telco compliance. But with new ACMA regulations in place, telcos might pay a larger price for inaction.
ACMA’s recent changes have raised the stakes for regulatory compliance in telecom. With ACMA’s new enforcement powers, it’s now able to impose penalties for non-compliance, which have increased from $250,000 to over $10 million.
At the same time, providers are being asked to do more, like:
This is music to the ears for consumers. But these requirements will extend to how your organisation manages devices, stores customer data, and handles service requests.
If you haven’t reviewed your mobile device compliance policies in a spell, now is the time to do so.
Have you found outdated protocols and devices during your mobile device compliance audit? VoicePlus can help.
As your compliance partners, we’re here to simplify your regulatory compliance in telecom at scale. Through our telecom expense management platform, Atrium, you’ll be able to consolidate data across mobile, fixed, and network environments. The centralised data access enables you to track issues, identify compliance gaps, and resolve them before they escalate.
It doesn’t matter if it’s invoice validation or mobile device compliance tracking. With Atrium, your team is armed with the insight and tools needed to stay compliant and capable.
If you’re unsure about how to keep your organisation compliant with the recent changes, here’s how:
ACMA is turning up the regulatory heat. Luckily, the right compliance partner is all you need to stay compliant and competitive.
Are you looking for such a partner? Reach out and get a free consultation with our compliance specialists.
FAQs:
What are the new telecom compliance challenges businesses should be aware of?
New regulations from ACMA require telcos to manage customer communications during outages and protect vulnerable populations. These changes could lead to more stringent compliance requirements for businesses.
How can non-compliance with telecom regulations impact my business?
Non-compliance can lead to hefty fines and penalties. It can also disrupt services and harm your business’s reputation, leading to operational inefficiencies.3 Strategies to Reduce Telecom Cost
