The ACMA is consulting on proposed new rules to help prevent scammers from targeting high-risk customer interactions with telcos, such as SIM swap requests, changes to accounts and disclosure of personal information.
Optus is refunding 994 small- and medium-sized businesses a total of $788,609 after it breached telco billing rules by charging them for landline services they did not receive.
If your phone service is suddenly unavailable, there are steps to take before you contact your telco.
The ACMA is warning consumers to be wary of tax phone scams attempting to obtain personal or financial details. There has been a spike in consumer reports to the ACMA as scammers seek to take advantage of Australians who are submitting tax returns or awaiting the outcome of an assessment.