VoicePlus Blogs

In a recent significant ruling, Telstra, one of Australia's largest telecommunications providers, has been fined $1.5 million by the Australian Communications and Media Authority (ACMA) for breaching customer ID authentication rules. With over 168,000 high-risk interactions compromised, including those involving vulnerable customers, the fallout could have been severe, potentially resulting in significant financial and personal losses for those affected. But what does this mean for your business?
In a significant development for Australia's digital landscape, the ACCC has accepted undertakings from Telstra and Optus amid its ongoing investigation into Google’s search services. This move marks a crucial step in promoting both competition and consumer choice in the digital economy. Let's dive into what all this means and how we at VoicePlus can help your business navigate these changes.
3 Strategies to Reduce Telecom Cost