VoicePlus Blog

Telco complaints down but customers wait longer for help

23 November 2021 by Michael Giffney 0 Comments

    New figures released today by the Australian Communications and Media Authority (ACMA) show telcos received just over one million complaints in the 2020-21 financial year. The report also found that the average time taken for telcos to resolve customer complaints was 12.2 days.

VoicePlus Atrium Managed Mobility solution adopted by Australian enterprise

09 April 2019 by Michael Giffney 0 Comments

What do Australia's leading elevator provider, a mining utility, a retail fashion group, an automotive engineering company, and a beverage manufacturer, have in common? They are all Australian enterprise companies who have adopted the Atrium Managed Mobility Service by VoicePlus.

Technician shortage means business should act now to replace ISDN

26 February 2019 by Michael Giffney 0 Comments

A shortage of nbn technicians is already causing delays of 3-4 months for businesses in some regions of NSW who are waiting to migrate off ISDN.

Business needs to act now as ISDN shutdown deadline looms

12 February 2019 by Michael Giffney 0 Comments

Businesses who don't start the process of migrating away from their ISDN lines now, risk getting caught in a massive bottleneck as the September deadline looms.

ISDN disconnections start September 2019. Is your business ready?

28 November 2018 by Michael Giffney 0 Comments

First it was the old copper PSTN lines making way for the NBN. Next comes the enforced disconnection of ISDN lines which will begin in September 2019. 

TPG plans aggressive launch into mobile market in q3-q4 2018

16 May 2018 by Michael Giffney 0 Comments

TPG will look to shake up the marketplace by offering six months' free service to the first customers who sign up to its new 4G mobile network. 

Digital Phone systems are delivering new agile working technology

28 February 2018 by Michael Giffney 0 Comments

The latest phone systems are delivering new technology that makes moving in and out of the office a seamless experience.

4GX provides competitive advantage for business

10 February 2018 by Michael Giffney 0 Comments

Best estimates predict 5G won't be readily available until 2020. In the meantime 4GX is up to 6x faster than standard 4G and can provide a competitive advantages for business. 

New law to make telcos, banks and energy companies give us our data

30 November 2017 by Michael Giffney 0 Comments

A 'Consumer Data Rights' law, planned for 2018, will give Australian consumers access to their data being held by telecommunications and energy companies, and banks.

Telco's will lose the battle of the eSIM and consumers will love it

21 November 2017 by Michael Giffney 0 Comments

No more 'lock-in' plans, no allegiance to any carrier, and the ability to switch automatically to the network which provides the best coverage and price as you travel the world. This is the promise of the eSIM.

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