VoicePlus Blogs
How Proactive Benchmarking Improves Negotiation and Reduces Risk
Most organisations only think about advisory services when a renewal offer hits the table. By then, it’s often too late to properly evaluate whether the deal is competitive or whether the structure of the agreement even suits the business.
Are You Ready for 2026’s Telecom Compliance Challenges? Atrium Helps You Stay Ahead
TL;DR (for business & enterprise readers) You’re not the regulated telco — but you benefit from new and proposed ACMA rules. Outage communications rules (in force) mean clearer, faster, and more consistent updates from your provider during major outages. ACMA Complaints handling upgrades (2025) push telcos to accept and prioritise outage complaints, shorten resolution times, and make escalation easier. ACMA+1 Bigger penalties & direct enforcement (proposed) raise the stakes for providers; this strengthens your negotiating position on SLAs and credits. Ministers for Infrastructure and Transport+2Bird & Bird+2 Anti-scam measures (sender ID work & blocking codes) help protect your staff and customers from spoofed SMS. ACMA+1 Atrium turns those regulatory shifts into practical leverage—audit trails, outage-to-credit workflows, and vendor scorecards—so you actually see the benefits.
How to Choose the Right Independent Telecom Services Provider
Managing telecom services and costs can quickly become overwhelming for any business. With mobile devices, data, and expenses to keep track of, it’s no wonder many companies turn to independent telecom providers for help. But how do you choose the right one? In this blog, we’ll guide you through the key factors to consider when selecting the right independent telecom services provider for your business.
Optimise Your Telecom Strategy with Multi-Carrier Management
A Mobile Juggling Act: Navigating Telecom Complexity Managing multiple carriers can feel like an overwhelming challenge for businesses. With different rates, service qualities, and billing processes, companies often struggle to find the right balance between each carrier’s offerings.
Telco complaints down but customers wait longer for help
New figures released today by the Australian Communications and Media Authority (ACMA) show telcos received just over one million complaints in the 2020-21 financial year. The report also found that the average time taken for telcos to resolve customer complaints was 12.2 days.
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3 Strategies to Reduce Telecom Cost
