Last month, September 2014, Gartner floated a strategic assumption that by 2019, enterprises that have implemented tiered mobile policies will have 33% lower management costs.
Costs lowered by 33%!!
That is a figure that would make anybody sit up and take notice!
But what is a Tiered Mobile Policy ?
In short, a tiered mobile policy refers to creating a mobile policy for different user segments within a business. This may result in different management tools being used and different levels of support applied.
It means that one size does not fit all, when it comes to mobility management decisions.
How to Segment Users
Undertake the following three steps toward segmenting a mobile population:
- Assess the mobile population, identify common use cases, and access requirements. Identifying common groups may align to specific roles or functions, but analysis should be based primarily on mobile access behaviours.
- Assign risk profiles to the types of activities that comprise each group. Understanding the need for protections will align to the types of activities that groups of users routinely undertake; for example, a group that primarily consumes information may require less stringent controls than one that creates intellectual property.
- Use the groups and risk profiles to refine policy sets. Different management tools may be more appropriate for specific segments.
Tiered Support Levels
As mobile users grow in number, the ability to support those users will diminish unless proactively managed.
Forming an understanding of the user segments not only allows for flexibile but sound mobily policy, but also the ability to implement a tiered model for support.
Where possible driving users to self-service support allows resources to be focussed where they are needed most.
- Fully Managed: This tier of support is limited to enterprise-owned devices. In accordance with established SLAs, it receives the full complement of IT management and support resources.
- Semi-Managed: This tier of support might be extended to those who are deemed not eligible for an enterprise-owned device but have BYO devices; or for whom the mobile device is not considered business-critical. It might include some support activities and resources but not others.
- Self-Service: Increasingly users should be moved to a self-service model where security allows for it. The VoicePlus Atrium SmartPortal is designed to allow individual users to access self-service functionality, with a built-in, automated management approval process where required.
VoicePlus Atrium+ Solution
The VoicePlus Atrium+ solution supports principles of Self-Service and User Segmentation. The Atrium SmartPortal allows a tiered mobile policy to be implemented across an organisation.