Telstra is calling it "the future of voice" as the telco joins with Microsoft to offer voice calling through Microsoft Office 365 applications including Skype for Business and Microsoft Teams.
Voice is constant but delivery platform is changing
Legacy PSTN (Public Switched Telephone Network) systems are gradually declining and digital communications are rising, but the voice remains at the heart of how we connect as individuals.
The recent launches of Amazon Alexa and Google Home have seen voice-based AI technology becoming increasingly popular both in the home and in the office.
However while the value of voice remains constant, the platform over which it’s delivered is changing.
Telstra explains its new voice platform in a press release announcing Telstra Calling for Office 365:
VoicePlus provides our customers with Office 365 migration and management support services and Telstra Essentials support services.
We’ve worked closely with Microsoft over the past two years to bring to market a solution that lets businesses easily and securely access cloud collaboration and voice infrastructure services, as Telstra calling plans are accessed directly from Skype for Business and Microsoft Teams.
Telstra Calling for Office 365 brings the full scope of Office 365’s cloud productivity and collaboration apps – including video conferencing and meeting broadcast capabilities – alongside Telstra voice calling. By combining what have traditionally been separate channels, we’re helping to streamline collaboration and simplify the experience for employees.