VoicePlus Blog


01 December 2020 by Saqib Ali 0 Comments

Telstra has announced Christmas and New Year embargo periods to protect its network against outages during the busiest period of the year. What does this mean for your business and what should you do if your phone fails during the holiday season? 

What the Telstra Embargo Period is and How it Will Affect your Business?


This article will explain how the telco embargo period works and how it will affect you.

The telco embargo period happens every year and is an industry-wide embargo that affects every telco carrier in Australia. During this embargo period, Telstra cannot carry out certain work types, and other work may take longer than usual to complete.


Below we will outline how each type of work is affected and what you should keep in mind over the holiday period 20/21.



What is the Telco Embargo Period?


We all need a break, and the Telco industry is no different. Every year through the holiday season, the Australian Telco Network has an industry-wide embargo period where the carriers don't provision certain types of new services; such as connecting new phone lines.

This shouldn't be confused with phone system providers, like the team here at VoicePlus. The embargo period doesn't directly affect our services – we still operate installing on Premise Phone Systems. But there might not be any new phone lines from the carriers network there to connect.

There are so many moving parts in the telco industry, including wholesalers, e.g., NBNco & Telstra, and dependence on external bodies such as planning offices and other contractors. This embargo period is in place to ensure that all providers can be upfront and clear with customers about what they can expect during the festive period.

Telstra can take new orders throughout the holiday period, but they will not process the relevant information and paperwork on public holidays for any order's carriage components.

Every year, Telstra has a defined period that they can't carry out any system and hardware installs and process any porting requests.


Telstra Embargo Period 2020-2021 Key Facts


  • There will be no order processing on the Public Holidays over the holiday period.
  • End customer installations/porting will not occur between the 14th December 2020 till 14th January 2021.



How will the Telstra Holiday Embargo Period 2020-2021 affect you?


New Orders


Orders placed with Telstra immediately before 13th December 2020, will proceed as far as possible. However, depending upon these orders' network components, completion of these orders may not occur until the embargo period has passed and in many cases, weeks after the embargo period has passed as carriers work through all outstanding orders.




Fault restoration activity is exempt from the network embargo period and can be lodged per usual with service providers.


System Updates – Add's, Move's & Changes


Like many businesses, Telstra may operate with a skeleton staff through the holiday period, so they are likely to prioritize clients who have add's moves and changes as part of their contract or have maintenance contracts with them.


We advise planning well ahead of the holiday period and booking any maintenance jobs you need or inquiring about new phone systems early to ensure you can get everything done before the holiday period starts.


If you would like to learn more about how the Telstra embargo period will affect your business and book jobs, call our friendly team on               02 9334 5600.

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