Telstra has announced Christmas and New Year embargo periods to protect its network against outages during the busiest period of the year. What does this mean for your business and what should you do if your phone fails during the holiday season?
Telstra Fixed Line Embargo Periods - No/Restricted Work
Telstra's embargo period affects only fixed line customers. The annual telco embargo is a period when carriers don’t provide new copper, fibre, nbn, and broadband cabling and connectivity services. Other service requests like network reconfigurations, relocations, and hardware or software upgrades on carrier networks will also not be processed.
NO WORK period - 7am, 25 December 2018 to 7pm, 1 January 2019
RESTRICTED WORK period - 7am, 14 December 2018 to 7pm, 7 January 2019
Telstra Mobile Services - Public Holiday Contacts
There are no Telstra embargo periods for Mobile Services however delivery of some products may take longer than usual. Use the following contact numbers on the public holidays.
PLEASE NOTE that Telstra will only take instructions from your AUTHORISED REPRESENTATIVE associated with the Account, according to Telstra's records. End users will be unable to obtain assistance.
Telstra Enterprise Customers - COMPANY AUTHORISED REPRESENTATIVE
- Service enquiries - 1300 835 787
- Billing and Faults - 1800 730 062
- IP Faults - 1800 467 889
Telstra Business Customers - COMPANY AUTHORISED REPRESENTATIVE
- Service enquiries - 13 22 53
- Billing and Faults - 13 29 99
Good news for VoicePlus customers
VoicePlus is closed only on the public holidays of
- Christmas Day
- Boxing Day
- New Year's Day
Between Christmas and New Year, VoicePlus is open Monday to Friday AEDT 9am to 5pm. On other business days VoicePlus is open for customer enquiries from Monday to Friday AEDT 8am to 6pm.