VoicePlus Blog

Staff turnover is costing Australian corporates 10% of their mobility bill

22 February 2017 by Michelle Lewis 0 Comments

Studies published by the Australian Institute of Management and Australian Human Resources Institute put average staff turnover at 14-20% per annum. Not managing mobile devices and services for this group is costing Australian business.

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Best case scenario:

One-fifth of your corporate mobile fleet is changing hands over the course of a year.

Worse case scenario:

One-fifth of your corporate mobile devices and contracted services are sitting unused and forgotten in a desk drawer, or have walked out the door with a departing employee.

Staff Turnover rising and costing business

In their last PULSE - Staff Turnover and Retention survey in October 2015, the Australian Human Resources Institute put turnover at 16%, up 3% from 2012. This increase has been attributed to the  rise of social media and networking channels, such as LinkedIn, bringing job vacancies onto the desktop.

Meanwhile Australian Institute of Management Chief Executive Officer, David Pich, in 2016 noted the cost of staff recruitment is a threat to business operational costs, with the study putting the cost of replacing staff at $26,410, which equates to almost half the average salary in Australia.

 Free 12-step guide to cut mobile costs

Staff Turnover = Increased Mobility Costs

One of the often forgotten costs of staff turnover is the impact on the mobility bill says VoicePlus managing director, Michael Giffney.

Depending on the size of your corporate fleet, the geographical spread of employees, and internal asset management systems,  as much as 10% of the monthly mobility bill can be saved by better managing staff turnover.

Giffney says most Australian businesses  focus on the start and end stages of the mobile device life through their lifecycle management programs. 

It is very difficult for large companies to effectively manage the logistics of managing a mobile device and service that is not at the end of its life but which needs to be repaired or change hands.

When staff leave, efficient employers will have a process for retreiving their mobile devices, but often those devices - along with a $80 a month contracted service - will sit unused and forgotten in a desk drawer. The device is not wiped of potentially sensitive content and the Corporate Asset Register and cost centre is not updated.

Atrium Lifecycle manages Staff Turnover

The costs of not managing staff turnover run into the thousands of dollars annually for larger companies. It is quite common for an enterprise company over the course of 2 years to have a couple of 200 devices or services unaccounted for, says Giffney. 

In response to the issue, VoicePlus has developed its Device Retrieval and Redeployment Program (DRP) to manage the logistics of staff turnover and to cut mobility costs.

The program is a component of the award-winning Atrium Managed Mobility solution which was developed by VoicePlus, in partnership with Coca-Cola Amatil.

Proprietary software systemises and automates the retrieval of devices and services from departing employees for retrieval and re-deployment within the business. It also wipes the device for security purposes and reassigns cost centres on the Asset Register. 

The benefits are:

  • Minimises the risk of devices being retained by departing employees
  • Minimises the risk of devices with live' services lying dormant in desks 
  • Reduces the number of new devices and services being ordered 
  • Assigns responsibility for mobility devices and services to management
  • Protects the integrity of cost centres 
  • Protects the integrity of the Asset Register 
  • Secures corporate information held on devices

VoicePlus leading Australian TEMS vendor Gartner Market Guide 2017


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