Atrium+ focuses on Managed End-Point Computing - mobility, devices, fixed, and Apps. Atrium+ is a complete suite of outsourced services that cover Procurement and Logistics, Online Applications, Outsourced Service Desk, Asset & Service Register, and Professional Services.
"Our Atrium+ solution is already integrated with Telstra network systems, and with EMM and M2M platforms AirWatch and Jasper. We will now move to integrate with the ICT service platform, ServiceNow, applying our optimisation outcomes to orders raised within that platform," says VoicePlus Managing Director, Michael Giffney.
This integration means VoicePlus will action and complete orders raised through ServiceNow workflows, providing customers with the optimisation benefits of Atrium+ while using ServiceNow as their front-end platform.
INTEGRATION WITH SERVICENOW
Using ServiceNow's workflows, VoicePlus will integrate to action and complete orders including:
- New equipment & connections
- SIM card replacement
- Transfer of ownership
- Repairs
- Service request
PROVEN TRACK RECORD IN INTEGRATION
VoicePlus has a proven track record with integration across its business. Some previous integrations completed include:
Snap Engage
Live chat functionality integrated with VoicePlus Atrium+ and Access Portals
Payoneer
International Mass payout solution including prepaid Mastercard and global bank transfer (http://www.payoneer.com), The functionality include:
Westpac
Westpac Integrated Banking Service & International Payment Processing Service (IPPS). Provides online International Telegraphic Transfer in USD to all countries within international Telegraphic transfer association. The functionality included:
Fatzebra
Token credit card payment gateway with multi-currency facilities enabling retain of credit card details for multi period payment request.