Express Glass operates 24 hours a day, every day of the year and services the length and breadth of the country through their own branches and an extensive network of local glaziers.
With major supermarket chains, banks and insurance companies as customers, it is critical that the Express Glass emergency response service is supported by a smart and reliable ICT infrastructure.
Phenomenal growth in the enterprise business space, the addition of offices in Melbourne and Queensland, and the opening of a new customer contact centre meant Express Glass was looking for an upgrade to its ICT infrastructure to:
VoicePlus developed an ICT solution for Express Glass that:
The solution had to be able to cope with a sudden influx of calls during a weather event, and also ensure high reliability with no single point of failure in the infrastructure.
The ICT upgrade was implemented with no disruption to the business and VoicePlus is now working with Express Glass on further initiatives to enhance communication with technicians in the field.
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