25 January 2016
Microsoft will replace 285,000 power cords in Australia, free-of-charge.
The replacement comes after last week's announcement of a global recall of the AC power cords for the Surface Pro, Surface Pro 2, and Surface Pro 3 purchased prior to July 2015.
Microsoft recalled the cord after a small number of incidents where cords being wound too tightly, twisted or pinched over a long period of time results in the cords overheating. There were no incidents in Australia.
Business Customers with mulitple devices should contact Microsoft on 1300 956 757.
Individual Customers Claim Here
The recalled power cord is the detachable cord below. The power cord which is permanently attached to the power supply "brick" is not affected.
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