Complaints about the nbn service increased by 117% in the final half of last year!
According to the Telecommunications Industry Ombudsman (TIO), nbn customers are 5x more likely to complain about their service than a non-nbn user; and nearly 70% say they have had unsatisfactory experiences with the nbn.
The main gripes centre around the installation process and the final performance speed of the service.
Most common complaints are:
- speeds not reaching advertised levels
- slow speeds at certain times of the day
- having to spend hours on the phone organising the migration
- nbn installers not turning up to onsite migration appointments without notice or explanation
Other serious issues which have arisen include:
nbn Co. blames the internet service providers (ISP), and the ISPs go right back at nbn. It's gotten so bad the Government has had to step in.
Earlier this month, the Australian Communications and Media Authority (ACMA) announced it will compel 21 nbn businesses to reveal data about how they resolve issues, in a bid to improve outcomes for consumers and business.
Is the NBN good for business?
Maybe - maybe not. Let's see...
Officially, the NBN website proclaims the benefits of super-fast broadband for Australian businesses (large, medium and small) in the following terms:
The NBN website includes this video explaining the benefits in more detail:
While some businesses may be able to transition seamlessly to the nbn, many will not.
The most common issues are:
This clip from Channel 9's A Current Affair, shows many Australians are not having a good time trying to get an nbn connection.
NBN will be a necessity in one way or another for the majority of us as it is becoming Australia’s primary network however, in some cases there may be alternatives.
These cases will depend on how data and voice services are used within a business, as well as how their current services are structured. e.g.
Telstra has products to address customers with most service types to make their migration to NBN easier, such as Digital Office Technology (DOT) over NBN for PSTN Customers, and SIP for Complex Telephony Data customers, with additional products to come for ISDN customers.
The first step is to understand whether your business' best option is to move to the nbn.
We will take a look at your existing telecommunications and internet infrastructure and let you know your options.
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