Australian Managed Mobility Service named in Gartner White Paper

Atrium Managed Mobility Service, developed by Sydney-based VoicePlus,  is the only Australian solution to be recognised in a white paper published by Gartner.

Atrium Managed Mobility is world class service

The white paper singles out Atrium as an example of a world class managed mobility service. It provides a market overview of VoicePlus and describes how Atrium competes in the Australian marketplace.

VoicePlus managing director, Michael Giffney, said the inclusion of Atrium in the Gartner white paper was a resounding endorsement of the vision of his Sydney-based company.

"Atrium is a world class piece of managed mobility software. It runs really smart automated optimisation workflows which deliver on average 15% savings off the mobility bottom-line.  

"It includes a TEM  service but also manages the full mobility lifecycle, takes the pain out of the day-to-day operational mobility requirements, and provides outstanding support.

"We are constantly improving and evolving Atrium. Recently Atrium has expanded its scope to include other endpoint devices such as laptops, desktops and vehicles."

Atrium developed in partnership with Coca-Cola Amatil

Atrium MMS was developed by VoicePlus in alliance with strategic customer Coca-Cola Amatil. In the first 12 months Atrium produced a positive ROI for CCA and delivered 15% savings across mobility management. It resulted in VoicePlus being announced as CCA Supplier of the Year IT&T in 2014.

Atrium MMS has since been adopted by KONE, CNHi, Compass Group; while the automated procurement module has been used by Hitachi and the expense management module by Downer.

Independent vendors offer differentiated service scope

Analysts, Lisa Unden-Farboud and Tom Eagle, analysed independent vendors of telecoms expense management solutions worldwide and found that

• the telecom expense management (TEMS) market is mature and evolving
•  complex enterprise needs are driving demand for managed solutions across the mobility landscape

"Independent TEM provider business leaders can take advantage of the market opportunities with differentiated service scope, delivery, reach and engagement flexibility."

 "Differentiation occurs at the user experience, service delivery and broader offerings - for example, at the ordering, provisioning and invoice management level - and in country reach capabilities."

External TEM providers being adopted

The paper found that enterprise IT teams are becoming more experienced and comfortable working with external TEM providers, and have high performance expectations. 

The paper said the key outcomes that business required of a TEM provider were

• cost optimisation
• business process transformation
• growing resources in digitalisation
• ROI within 2-3 years

 Source: Gartner White Paper 27 June 2016

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