VoicePlus Blog

Telstra Imposes Holiday Embargo Periods

11 December 2017 by Michelle Lewis 0 Comments

Telstra has announced Christmas and New Year embargo periods to protect its network against outages during the busiest period of the year. So what should you do if your phone fails during the holiday season? 

 telstra christmas.jpg

Telstra Fixed Line Embargo Periods - No/Restricted Work

Telstra's embargo period affects only fixed line customers. Telstra shuts up shop for fixed line work over the Christmas through New Year period. The embargo periods will impact customers needing fixed line installations, cabling, and relocations.

NO WORK period - 7am, 25 December 2017 to 7pm, 1 January 2018

RESTRICTED WORK period - 7am, 15 December 2017 to 7pm, 8 January 2018

Telstra Mobile Services - Public Holiday Contacts

There are no Telstra embargo periods for Mobile Services however delivery of some products may take longer than usual. Use the following contact numbers on the public holidays.

Telstra Enterprise Customers

  • Service  enquiries - 1300 835 787
  • Billing and Faults - 1800 730 062
  • IP Faults - 1800 467 889

Telstra Business Customers

  • Service enquiries - 13 22 53
  • Billing and Faults - 13 29 99

 

Good news for VoicePlus customers

VoicePlus is closed only on the public holidays of

  • Christmas Day
  • Boxing Day 
  • New Year's Day

Between Christmas and New Year, VoicePlus is open Monday to Friday AEDT 9am to 5pm. On other business days VoicePlus is open for customer enquiries from Monday to Friday AEDT 8am to 6pm.

Baby looking up wearing Christmas hat

VoicePlus leading Australian TEMS vendor Gartner Market Guide 2017 


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