The demand for Managed Mobility Services (MMS) is growing fast and that global trend is being embraced by Australian businesses.
Managed Mobility is growing
According to research consultancy, Gartner, the MMS market has developed and grown rapidly over the past four years and both SMB and enterprise business are finding value in outsourcing corporate mobility to a managed service.
Gartner added (and I paraphrase):
- This is an emerging and dynamic market.
- The number of vendors marketing IT and process services to support corporate mobile devices is growing rapidly, based on promises of cost reduction, global support and worker empowerment.
- Rigorous due diligence is required as the market is nascent and vendor capabilities, service delivery partnerships and geographic coverage vary widely.
What is a Managed Mobility Service?
Managed Mobility Services is an umbrella term coined by Gartner in 2011 to cover everything needed to acquire, provision and support integrated mobile devices.
It includes telecoms expense management, procurement and supply, asset management, telecoms lifecycle, help desk, and strategic account management.
MMS - Managed Mobility Service grew out of another acronym, TEM - Telecom Expense Management.
TEM providers came to prominence in Australia in the mid-2000s. The growth of corporate mobility and its cost demanded the attention of corporate Finance who wanted auditing and a semblance of control of telco billing. TEMs providers developed software to audit and validate telco bills.
The limitation of most TEMs providers is that their services focus mainly on analysis and reporting after the fact. It is mainly reactive rather than proactive, and does not implement strategies to reduce costs.
And so TEMs has been overtaken by MMS.
How MMS can cut mobility costs?
A Managed Mobility Service should be able to guarantee a quantifiable savings outcome to a business through a Return on Investment calculation.
In VoicePlus’ experience, a typical MMS ROI is initially in the region of 15% of total annual telecoms spend.
Our free eBook provides insights and learnings about MMS in Australia including:
- Symptoms Health Check: Who needs MMS?
- How to choose a Managed Mobility Service Provider
- How can MMS cut mobility costs?
- How can MMS free up corporate IT departments?
- How can MMS drive employee productivity?
What will MMS deliver?
A reputable MMS provider will be able to provide the following services
The State of MMS in Australia
In Australia the need for enterprise business to be supported in managing their telecommunications was first recognised by the network carriers, led by Telstra.
When the carriers realised they could not (or did not want to) provide the level of customised agile responsiveness that was required by enterprises, the first network dealer channels were born.
From the dealer channel, a small number of service providers began to develop expertise in various specialisms – TEMs and MDM being the main focus. However overall expertise was fragmented and often arose in response to specific client needs.
It has only been in the past 2-3 years there has been the growth and emergence of a small number of Australian-based MMS Providers. These have been led by VoicePlus.